Yarn, needles and accessories in there original wrapper/packaging may be exchanged for store credit. Store credits must be used within 6 months of original purchase. The customer will be responsible for all shipping costs associated with the exchange. Customers will receive notice of their credit with shopfleece.com via e-mail once the return has been received.
Books and patterns are not exchangeable but will be replaced if damaged during shipment. We will reimburse any shipping costs incurred when returning damaged merchandise, and will send replacement merchandise at no cost. Please include a description of the damage with your return.
SEND RETURNS TO:
shopfleece.com6464 E. Northwest Highway, ste. 330
Dallas, Texas 75214
Merchandise returned for exchange or replacement to shopfleece.com must be accompanied by:
original receipt , customer's email address , customer's phone number , and customer's shipping address.
All shipments must be insure for the value of the contents. Shopfleece is not responsible for any uninsured packages.